Data Protection
From the moment you create an account on Queen Casino to every transaction you make — this page clearly explains how your personal data is collected, where it goes, and how securely it is kept.
Brief Overview
Get a quick overview of the key points before reading the full document
A detailed breakdown of what data is collected from registration, KYC, transactions, and browsing — and why.
How data is used for account management, payment processing, security, and a personalized experience.
When, with whom, and under what conditions your data may be shared — and when it is not shared at all.
How cookies are used to improve site functionality and enhance the user experience.
You have the full right to view, correct, delete, and object to the processing of your personal data.
Encryption, firewalls, access controls, and regular security audits — a complete overview of how your data is protected.
This Privacy Policy ("Policy") Queen Casino's website, mobile platform, and all associated services. Whether you register, play, or simply browse Queen Casino — this policy applies in every case.
We believe your personal data belongs to you. That's why we only collect what is strictly necessary, keep it fully secured, and never sell it. This policy gives you a clear picture of exactly what happens to your information on Queen Casino.
Queen Casino collects information from three sources — what you provide directly, what is generated through your use of the platform, and what is received from third parties.
| Data Type | Example | Collection Period |
|---|---|---|
| Identity Information | Full name, date of birth, and National ID number | During registration and KYC verification |
| Contact Information | Email address, mobile number, and physical address | During Account Registration |
| Financial Information | BKash/Nagad number and transaction history | At the time of deposits and withdrawals |
| Usage Data | Gaming history, betting records, and login timestamps | While using the platform |
| Technical Information | IP address, browser, device model | During website visits |
We never store your full password — only an encrypted hash is kept.
Queen Casino uses collected information solely for the following purposes — and nothing beyond:
Queen Casino never sells your data. However, limited information may be shared with trusted parties under specific circumstances:
Every third party is contractually obligated to comply with our data protection standards.
Queen Casino uses cookies on its website. Cookies are small files stored in your browser that help the site remember your preferences and improve performance.
We do not retain any information beyond what is necessary. Our data retention policy is as follows:
Once the retention period expires, data is securely deleted or anonymized.
Queen Casino follows the highest industry standards for data protection. Our security operates on multiple layers:
You have full rights over your data on the queen casino platform:
To find out what data we hold about you, submit a request to our support team — we will respond within 30 days.
You may request corrections to any inaccurate information — through Profile Settings or by contacting Support.
After account closure, you may request deletion of any data not required to be retained under legal obligations.
You may request your data in a machine-readable format.
You can opt out of marketing communications or profiling at any time.
In certain circumstances, you may request that the processing of your data be temporarily restricted.
Queen Casino strictly does not provide services to anyone under the age of 18. Our platform does not knowingly collect data from minors.
Queen Casino may update this Privacy Policy from time to time. Depending on the significance of the changes:
For any questions about this policy or to exercise your rights, please contact us:
FAQs
Most Frequently Asked Questions by Members
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