Queen Casino Terms & Conditions — Your Rights and Responsibilities, Clearly Explained

These Terms and Conditions ("Terms") Queen Casino ("we", "us", "platform") and you ("user", "player"), forming a legally binding agreement. By accessing or using the Queen Casino website or app, you confirm that you have read and agree to these Terms.

To use our platform, you must meet the following eligibility requirements:

• Minimum age 18 years or the legal age of majority in your country, whichever is higher
• You must hold a valid account registered in your own name
• Registration is not permitted from any country or region where online gaming is prohibited by law
• Accounts must be created for personal use only, not on behalf of any third party

These Terms may be updated at any time. For significant changes, notice will be sent to your registered email and posted on the platform. Continued use of the platform after any changes constitutes your acceptance of the updated Terms.

When registering at Queen Casino, you must provide accurate and complete information. Providing false details may result in account termination.

• One Person, One Account: Each person may only create one account. If multiple accounts are found, all of them will be closed.
• KYC Verification: Identity verification (national ID) and bank/mobile payment details must be verified before withdrawal or once certain thresholds are reached.
• Password Security: You are fully responsible for the security of your account. Use a strong password and never share it with anyone.
• Two-Factor Authentication (2FA): Enabling 2FA is strongly recommended to keep your account secure.

Queen casino supports popular mobile payment methods used in Bangladesh. All transactions are processed in Bangladeshi Taka (BDT).

• Deposit: Minimum deposit starts from ৳500 via bKash, Nagad, and Rocket. Credit cards and unrecognized payment sources are not accepted.
• Withdrawal Processing: For fully verified accounts, withdrawals are typically processed within 15 minutes to 3 hours.
• Withdrawal Limit: Daily maximum limits are set according to account tier. Higher limits apply to VIP members.
• Return via Same Method: Withdrawals are generally processed back through the same payment method used for the original deposit.
• Inactive Accounts: If there are no transactions for 12 months, a monthly maintenance fee may be deducted from your balance.

Queen Casino offers a range of bonuses — welcome bonuses, free spins, cashback, reload bonuses, and more. Each bonus carries its own specific terms.

• Wagering Requirement: Typically, a wagering requirement of 20x to 40x the bonus amount must be met before winnings become withdrawable. The exact figure is stated on each offer's page.
• Duration: Most bonuses must be used within 7 to 30 days of being credited. Expired bonuses will be cancelled automatically.
• Game Restrictions: Some bonuses are only valid on specific games. Bonus bets placed on Blackjack or Baccarat typically contribute at a limited rate toward wagering requirements.
• Maximum Bet Limit: When betting with bonus balance, the maximum stake is ৳500 per round/spin. Exceeding this limit may result in bonus cancellation.
• One Bonus, One Use: Each bonus may only be claimed once per person, household address, payment method, or IP address.

The outcome of all games on Queen Casino is determined by a certified Random Number Generator (RNG) and is regularly audited by independent third-party auditors.

• Technical Error: If a game is interrupted mid-session due to a server outage, network disruption, or software error, the bet will be voided and the amount refunded.
• Display Error: If an incorrect payout is displayed in any game due to a software error, the payout will be corrected in accordance with the actual RTP.
• Live Game Special Conditions: If a connection is lost during a Live Dealer game due to network issues, the outcome will be determined based on the game logs.
• Multiple Tabs Prohibited: Playing with bonus balance across multiple tabs or devices simultaneously is not permitted.

The following actions are strictly prohibited and may result in account closure as well as legal action:

• Depositing funds obtained through money laundering or illegal sources
• Placing bets using automated bots or software
• Exploiting system vulnerabilities or bugs to gain an unfair advantage
• Harassing, intimidating, or defrauding other players
• Attempting to hack any part of the platform
• Operating an account under a false identity or in someone else's name

Queen casino believes gaming is entertainment — not a source of income. We genuinely care about every player's mental well-being and financial safety.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limit. Limits take effect immediately once set; any increase requires a 72-hour waiting period.
• Loss Limit: Decide in advance the maximum amount you're comfortable losing within a given period and set that as your limit.
• Self-Exclusion: You may take a temporary break (1 week to 6 months) or permanently close your account. This cannot be reversed while active.
• Reality Check: Set hourly reminders to track how long you've been playing and how much you've lost.

The protection of your personal data is of utmost importance to us. To learn more, please visit our Privacy Policy Read.

• All personal data is protected with 256-bit SSL encryption
• Your information is never shared with third parties, except where required by law
• A separate Cookie Policy applies to our use of cookies
• After account closure, data may be retained for up to 5 years as required by legal obligations

Queen Casino reserves the right to suspend or close any account at any time, with notice or — in cases of serious violation — without notice.

• Closed at your request: You may close your account at any time. Any remaining balance (excluding bonuses) will be refunded.
• Closed at Our Initiative: If you violate these Terms, engage in fraud, or participate in any illegal activity, your account will be closed and any bonus-related winnings will be forfeited.
• Right to Appeal: If you believe your account was closed in error, you may appeal to our support team within 30 days.

For any complaint or dispute, Queen Casino follows a defined process that is fair and transparent.

• Step One: Contact our support team directly. Most issues are resolved within 24 to 72 hours.
• Step Two: If you remain unsatisfied, submit a formal complaint form. The senior team will respond within 7 business days.
• Step Three: If the matter remains unresolved, you may apply to the licensing authority for mediation.
• Contact: support@queencasino.im | Live Chat (24/7)

Any legal disputes arising from these Terms and Conditions shall be governed by the laws of Curaçao.